Shipping & Delivery

Domestic Shipping

We strive to ship every order within 2 business days; however, this cannot be guaranteed. Any order received after 12:00 p.m. PT may not ship until the next business day. Once your order has been packed and is ready for pickup by our Shipper, you will receive an Order Status email with tracking information.

Delivery Times

Are estimates for shipments going from our warehouse in San Diego to your US address.

UPS: Approximately 1-5 business days.
Priority Mail: Approximately 1-3 business days.
Freight (Large Orders): Approximately 3-7 days.

Rush Orders: If you need same day shipping, require UPS Saturday Delivery, or have other urgent shipping needs, please place your order over the phone 877-945-4900 or 619-710-8885. Customer Service personnel are available weekdays between 8 a.m. and 4:30 p.m. PT.

Shipping Method: All orders will be shipped via UPS (United Parcel Service) or USPS (United States Postal Services), unless you specify and arrange the pick-up of your order by another carrier. If you would like to use your own shipping carrier and account you must call to place your order.

Shipping Costs: To calculate shipping rate add items to your cart and select your location. During checkout you will be able to select from a variety of shipping options that provide a range of shipping costs. Shipping costs are calculated automatically by our system according to the weight and shipping address destination.

Large Orders: Orders with more than 6 boxes may ship via a Freight company. We may contact you before we prepare your order with an updated shipping cost. Please expect a call from the freight company, Old Dominion, who will schedule an appointment to deliver your order. Additional services requested by customer, such as the use of a forklift or inside delivery, may incur additional charges to customer. Tierra y Fuego reserves the right to charge your account for charges made above the paid shipping charges on an order.

Shipping Address Accuracy

Our systems automatically ship to the address you provide during checkout. Please ensure its accuracy.

In case a shipment is undelivered, refused, or delivered to an incorrect address (incorrect zip code, missing apartment/suite/office number/name, etc.) due to customer error, the customer will be charged for both the original shipment charges and any additional charges if the carrier charges us to return the item to us (a common UPS practice).

If you want us to re-ship your item, you will have to pay shipping costs a second time. If you do not want it re-shipped, we will treat your package as if it was a return.

Change of address: If a shipping address is changed during the transit of package(s), and there are additional charges made by the freight or shipping company, the additional charge will be charged to customer.

Out of Stock Items & Backorders

We attempt to have an accurate and updated inventory of our products to provide you with immediate availability. In the unlikely case that a product is out of stock, we will notify you by the next business day. At this point, you will have the option to cancel the order or place it on back order. Most back orders are fulfilled within three to five weeks.

In the case that a back order is not completed within the allotted time you may choose to cancel the order, or continue to wait. You may also choose to have Casa Tile ship the portions of your order that are in stock. Your remaining or complete order will be shipped as soon as the product(s) arrive(s) to our warehouse.